Returns

Returns Policy

At The Cherub Co., each piece is thoughtfully crafted to order, with a strong emphasis on personalisation and bespoke design. As such, our returns policy reflects the unique nature of our products and the care involved in creating them.

1. Non-Returnable & Non-Refundable  
As all items are bespoke and made to order, all sales are final. We do not accept returns or offer refunds, as each product is individually customised to your specifications.

2. Bespoke Design Assurance  
We take great pride in the design and craftsmanship of our collections. If your item does not match the agreed design or specifications outlined in your order confirmation, we will work closely with you to resolve the issue.

3. Damaged or Incorrect Items  
In the unlikely event that your item arrives damaged or significantly different from the agreed design, we will be happy to assist.  

Please follow the steps below:  
- Notify us within 24 hours of receiving your order  
- Provide clear photographs of the item and packaging (if damage occurred during transit)  
- Our team will review the issue and offer a suitable resolution, such as a repair or replacement, depending on the circumstances  

4. Exceptions & Exclusions  
This policy applies to all products available on our website, as all items are bespoke and made to order.

5. Customer Support  
For any questions, concerns, or assistance, please contact our team at:  
thecherubco@yahoo.com

By placing an order with The Cherub Co, you agree to this returns policy.