Furniture Warranty
Furniture Warranty
At The Cherub Co., our bespoke nursery furniture is crafted with exceptional care, precision, and attention to detail. We are proud to offer a 1-year warranty on all furniture pieces, reflecting our commitment to quality and craftsmanship.
What Our Warranty Covers
1. Manufacturing Defects
We guarantee our furniture against defects in materials and workmanship for a period of 1 year from the date of delivery. This includes structural issues such as faulty joints or defects in materials used.
2. Quality Assurance
Each piece is handcrafted to the highest standard and undergoes thorough quality checks before leaving our workshop, ensuring it meets our exacting expectations.
3. Bespoke Design
As all furniture is made to order, we stand behind the agreed design and specifications. If your item does not match your confirmed order, we will work with you to resolve the matter.
4. Functional Components
Mechanical elements such as hinges, drawer runners, and moving parts are covered under warranty against malfunction or failure under normal use.
5. Finishes & Coatings
Our finishes are carefully applied for durability and longevity. Under normal use and care, finishes are guaranteed not to peel, crack, or bubble.
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Exclusions
The following are not covered under our warranty:
- Natural Variations
As wood is a natural material, variations in grain, colour, and texture are to be expected and are not considered defects.
- Wear & Tear
Damage resulting from everyday use, misuse, or improper care is not covered.
- External Factors
Damage caused by accidents, neglect, or exposure to extreme conditions (such as excessive heat, cold, or humidity) is not covered.
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Important Information About Natural Materials
Wood is a natural material and will naturally vary in appearance. Differences in tone, grain, knots, and texture are part of its unique character and cannot be controlled or replicated exactly from samples or images.
As a natural product, wood responds to environmental conditions. Changes in temperature and humidity may cause slight movement, including expansion, contraction, or minor surface changes such as hairline cracks. These are natural characteristics and not faults.
Despite careful kiln drying and finishing processes, wood may occasionally show signs of bowing, twisting, or slight movement over time. Each piece is handcrafted, and no two items will be identical.
To maintain the quality and longevity of your furniture, we recommend placing items in a stable environment, avoiding direct heat sources such as radiators, fireplaces, or strong sunlight, and maintaining consistent room conditions.
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At The Cherub Co., we are dedicated to creating timeless pieces designed to be treasured for years to come.